If you have competitive products and want to scale your business further, a reliable fulfillment partner might be all that you need to take your operations to the next level
Choosing the best fulfillment company in the USA is no easy feat. You’ve probably found a lot of names, reviews, and offers to use this or that eCommerce fulfillment company. Choosing the right fulfillment partner or third-party logistics (3PL) company is important for any online business that wants to keep its customers happy and their orders flowing. So which USA order fulfillment company is right for you? Here’s a list of 7 things to consider.
When it comes to choosing the best fulfillment company in the USA, location is the most important factor to consider. Your products will be stored and processed in the company’s fulfillment center, so the location should be close to areas where most of your customers reside.
Given the large area the United States covers, one fulfillment center isn’t enough to cover all the states. Having at least two fulfillment centers on both sides of the continental United States is paramount to ensure coast-to-coast coverage at reasonable rates.
In addition, if the fulfillment center is located near Amazon warehouses, this could reduce the shipping fees a local 3PL may charge you for the Fulfillment by Amazon service.
Well, of course! Choosing a company that provides good 3PL fulfillment services for less is what everyone wants. However, no one company offers low costs across the board. Some companies may charge less for one service while taking more for another.
There are also other services that carriers charge, which the fulfillment company cannot control. Broadly speaking, a good USA fulfillment company will give you a transparent cost structure from the beginning with no hidden fees.
Around 63% of customers say they would switch to another retailer if the delivery speed wasn’t fast enough. This is a clear indication of how important quick delivery has become. A USA order fulfillment company should be able to give you multiple shipping options that can be as fast as 2 days. Offering slower, cheaper delivery options can be beneficial as well.
If an eCommerce fulfillment company doesn’t have a robust customer service team, you will fail to satisfy your customers. Search for a 3PL with an on-site, US-based support team that can address your concerns and provide timely assistance. Nowadays so many companies are opting for chatbots and outsourced customer support, which can lead to impersonal and delayed responses.
Having operations in China is not a requirement, but it’s definitely a plus. If you found a 3PL company in the USA with a fulfillment center in China, you could benefit from more efficient operations if you’re sourcing products from China or selling outside the States.
To build trust with your customers, you first need to have this trust with your fulfillment partner. It’s essential to find a 3PL company that delivers on its promises. This can guarantee a transparent fee structure, timely delivery, and a reliable return handling process.
The average return rate for online purchases is around 17%. In the US alone, 18% of customers abandon their online cart due to an unsatisfactory return policy. It’s clear that choosing a USA fulfillment center should also be based on how well they handle reverse logistics.
Choosing the right USA order fulfillment partner is integral to your online success. Even if you have a competitive product with a sky-high order volume, a fulfillment provider can make or break your business.
At Lansil Global, we have the expertise, infrastructure, and dedication to ensure your business thrives. Here’s a glimpse of what we offer:
Well-situated fulfillment centers: 2 warehouses located in Pennsylvania and Nevada to ensure coast-to-coast coverage.
Timely delivery: 2 - 4 days for standard delivery with an option for next-day delivery.
Discounted shipping rates: We help you navigate shipping rates and choose the best for your needs.
Human customer service: So you don’t waste your time with bots.
Fulfillment by Amazon (Amazon FBA prep): Grow your sales on Amazon while we pick, pack, and ship your products.
Sync with China: Holding an inventory in China? We have a fulfillment center in Shenzhen to help you boost your supply chain.
Store integration: We can seamlessly integrate your store to offer Shopify fulfillment in addition to other eCommerce platforms like Sephora and BigCommerce.
Ready to grow your business with USA order fulfillment? Reach out to us to get a custom quote.
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